Customer Service Manager

Department:
Customer Service
Job Type:
Full Time
Location:
Scottsdale AZ (On-site)
Date Posted
August 13, 2021

Neolight is searching for an experienced medical device customer service manager who is motivated to build a world class customer service department from the ground up.

Job Description:

Your goal will be to work with internal and external customers as the communication nexus for ensuring customer satisfaction. The ideal candidate will have experience with medical device regulations and quality systems, excellent empathy-based communications skills, ability to handle a dynamic rapid growth environment, be comfortable in multiple roles as the organization grows, and demonstrate strong leadership and interpersonal skills. This is a full-time position located on-site in Scottsdale Arizona. Schedule to be flexible to allow for team coverage of USA standard business hours (8AM Eastern – 5PM Pacific).

Job Responsibility Details:

  • Respond to customer service issues in a timely manner
  • Prioritize and triage incoming customer concerns
  • Create effective customer service procedures, policies, and standards
  • Develop and track customer satisfaction metrics
  • Implement customer service systems in conjunction with business needs
  • Interface with internal team members and external customers
  • Maintain complete and accurate records
  • Build and manage customer service team in line with company growth profile and within budget
  • Ensure service team phone coverage of USA business hours
  • Other duties as required

Job Qualifications:

  • Minimum 5 years customer service experience.
  • Medical device, hospital, or pharmaceutical industry experience required
  • Minimum of 2 years management or supervisor experience
  • Experience managing a remote workforce
  • Experience with various ERP and Complaint Handling software platforms
  • HIPAA training (optional)

Let's work together!

If you are interested in this opportunity, please submit your resume and contact information here. Feel free to let us know why you are interested in this position.

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