The following resources are provided for you to quickly begin using the Skylife Phototherapy System to treat your baby's jaundice.
If you have questions please see the F.A.Q. section below or contact us through our social media channels or your Neolight Concierge Service.
This simple video will quickly explain the steps required to use the Skylife phototherapy System effectively.
The Skylife Phototherapy System was developed to provide high quality, uniform light which provides you the opportunity for intermittent phototherapy for your baby.
Intermittent phototherapy means you can pause the device to feed, diaper or care for your baby.
We are told by customers that they are reimbursed a portion of the all inclusive fee or, inmost cases, it goes against their out of pocket/out of network max for the year.
Please download this Insurance Claim Kit with information that may help with your insurance claim.
When using the Skylife phototherapy System you should always use the light settings prescribed by your doctor. Please consult with your doctor for additional information about prescribed light settings.
Once your doctor has prescribed phototherapy treatments you will receive an email directing you to the agreement and payment portal. Once you have agreed to and sign the contract and have paid for the service, you will show your receipt to your physician's staff and the clinical staff will give you the Skylife System.
For healthcare and home use, make sure to use the disposable Cloud Swaddle according to the directions in the user manual. The Skylife device is to be cleaned using standard cleaning cloths (such as Super Sani Cloth®) prior to use. You may clean the non-body contact areas such as the Light Bed, GelMat, controller, and power supply of the Skylife™ system using standard cleaning wipes (such as Super Sani Cloth®).
Please see the Skylife user manual for additional cleaning instruction.
Please contact customer service at Neolight when your babies prescribed treatments are complete. We will schedule a FedEx pickup to get the System. Please contact customer service at (480) 626-0304
All the packaging components - the black foam bed, the bubble wrap sleeve, brown cardboard housing, the brown cardboard top cover, and the brown cardboard Shipping Box - that were included when the unit was shipped to you, should have been retained.
When treatments are completed you repackage the device with the same packaging materials in preparation for pickup.
Click the image for a visual guide to repackaging the Skylife System.
When I receive notice from my pediatrician’s office that I am able to discontinue phototherapy treatment for my baby it is my responsibility to immediately notify Neolight that your treatment will be discontinued that day.
Call 801-644-8205
We provide a prepaid FedEx label to send equipment back to Neolight with each Skylife System we send out. Skylife Systems being shipped back to Neolight are considered “returned” once shipping confirmation/tracking information is emailed to Neolight.
Please drop off the packaged Skylife System at your nearest FedEx location. Check FedEx locations near you.
If you do not have a FedEx location near you, please call 801-644-8205.
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Your Concierge Service can provide product related support for your Skylife Phototherapy System.
Please contact your doctors office for questions about your babies jaundice treatment or any other medical issues.